Consumers of today are very demanding.
Supported by legislations they have the right to return there purchases without giving any reason.
At the same time, they are very “distressed” when placing their order. They “forget” to give a right adress or to go to the postoffice to receive their parcel.
This parcels are what we call dead end deliveries.
Somebody has to take care.
We report the returns to your customerservice.
CS can start the administration part of this returns based on correct information and contact the customer with the correct information.
Refund can follow if justified and necessary.